The following terms of use govern your access to and
use of Trezor Suite specified herein.
By accessing or using Suite, you agree unconditionally to
be bound by any terms and conditions set out herein.
These Suite Terms of Use constitute a legally binding
agreement from the moment you begin using Suite.
You also agree to comply with any applicable laws,
regulations and requirements that may govern your
access to and use of Suite including but not limited to
those relating to cryptocurrency trading or staking.
Please, read these Suite Terms of Use carefully
before accessing and using Suite. If you do not fully
agree with these Terms, you may not use Suite.
As we are constantly improving our services including
Suite, we may have to change or amend these Terms
occasionally. We will always make an effort to notify you
of such changes, but you should also check the Terms
available on the Website regularly yourself to see when
they were last updated (the date of the last update is
always listed at the top).
If you continue to use Suite after you have learned of
any changes or amendments hereto, you are deemed
to have accepted these amendments and changes.
However, if you do not accept them, you are not
entitled to use Suite and you shall stop using it
immediately.
Please, be aware that within Suite, we advertise a variety
of third-party services and products related to
cryptocurrencies, and we provide you with access
thereto. Such products and services are provided by third
parties and their provision is governed by different terms
and conditions issued by their respective providers.
- DEFINITIONS
1.1. “We” or “Trezor Company” means the commercial
company Trezor Company s.r.o., Id. No. 024 40
032, with its registered office at Kundratka
2359/17a, Libeň, 180 00 Prague 8, Czech Republic,
registered by the Municipal Court in Prague, Section
C, Insert 219483.
1.2. “You” or “User” means anyone accessing and using
our Suite as specified herein.
1.3. “Suite” or “Trezor Suite” means our software
interface through which you can set up and access
your Device and manage, receive and send your
cryptocurrencies, exchange your cryptocurrencies
etc. Trezor Suite is accessible as a downloadable
desktop application, a mobile application and a web
application.
1.4. “Device” or “Trezor Device” means any Trezor
cryptocurrency hardware wallet.
1.5. “wallet” means a cryptocurrency wallet created
within your Device upon the initialization thereof. We
use an account structure to organize transactions
within your wallet.
1.6. “account” means a collection of transactions sent to
the addresses belonging to that respective account..
1.7. “address” means a unique alphanumeric identifier
used to receive cryptocurrency payments. The
addresses are organized into separate accounts
and can be given a custom label.
1.8. “fiat currency” means a currency that has been
declared by a government authority to be legal
tender, but that is not backed by a physical
commodity.
1.9. “Blockchain Fee” means a payment to the miners
or validators for adding a transaction into the
cryptocurrency public transaction ledger
(blockchain). The size of the Blockchain Fee sent
with the transaction usually determines the
confirmation time as transactions with higher fee are
more likely to be confirmed first.
1.10. “Third-party services” means any services or
products that are advertised within the Suite by us
and to which you have been provided access within
the Suite including but not limited to cryptocurrency
purchase, sale and exchange services, staking and
stablecoin yield.
1.11. “Provider” means the providers of the Third-party
services.
1.12. “Staking” means the lock up of certain
cryptocurrencies to support network operations of
the particular cryptocurrency, including transaction
validation and, as a result, earn staking rewards.
1.13. “Website” means the https://trezor.io website and
any subdomains thereof.
1.14. “Suite Terms of Use” or “Terms” means these
Suite terms of use that govern your access to and
use of the Trezor Suite.
1.15. Any capitalized terms used herein shall have the
meaning given to them in the “Definitions” section
unless explicitly stated otherwise.
1.16. The section headings in these Terms are for your
convenience only and shall not govern the meaning
or interpretation of any terms and clauses herein.
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Suite Terms of Use - SUITE ACCESS
2.1. You acknowledge that you have full legal capacity
and that your legal capacity has not been previously
limited to an extent that could prevent you from
accepting these Terms, accessing and using Suite,
managing your cryptocurrency coins and using the
Third-party services.
2.2. If you access and use Suite on behalf of a legal
entity, you represent that it has been duly
established and that it exists in accordance with the
laws that govern its establishment and existence
respectively, and you represent that you are
authorized to act on behalf of the legal entity.
2.3. You acknowledge that the functionalities of Suite
may depend on the connection of a Device. If you
do not own any Device, you must obtain one before
you can start using Suite.
2.4. Suite may be accessed as a downloadable software
application, a downloadable mobile application or
via a web browser or. To use Suite via a web
browser, your Device must be connected to your
computer or mobile phone with access to a
compatible web browser.
2.5. You may access the Suite web version or download
Suite by visiting the “App” section of our Website.
The access to and use of the Website is governed
by the Website Terms of Use published thereon.
2.6. You may access Suite by installing it via the
respective applications store (Play Store for Android
and Appstore for iOS). We may include links to the
stores in the “App” section of the Website. For
Android, you may choose to install applications
directly from an installation file. However, we
strongly advise you to always install Suite via the
official store as we do not assume any liability for
any damages incurred as a consequence of your
installation of an outdated or corrupted version of
Suite due to an installation outside the official store.
2.7. You acknowledge that we do not assume any
liability for any damages caused by third-party
developed software and/or hardware you use to
facilitate the connection between your Device and
your computer and mobile phone, or to access any
data stored on your Device or to manage your
wallet within your Device or for any other reason.
2.8. You acknowledge that the Suite services may be
accessed only directly either through the
downloadable Trezor Suite software application, the
downloadable Trezor Suite mobile application or the
Website in case of Suite web version. We advise
you to always connect to the Suite directly and
never to use any third-party intermediaries and we
do not assume any liability for any damages
incurred as a consequence of your failure to follow
the advice. - DEVICE INITIALIZATION
3.1. Before you can start using your Device with Suite,
download and install Suite and connect your device
to your computer or mobile device, or connect your
device to your computer, download and install
Trezor Bridge and visit the “App” section of our
Website for the Suite web version, to initialize your
Device. Please be aware that there are other
possible methods for the initialization of your Device
such as the offline method with command line tools.
Unless you are a very experienced computer user,
we recommend following the usual initialization
method described herein. If you choose to initialize
your Device using any other procedure and
consequently suffer any damage, we do not assume
any liability.
3.2. During the initialization procedure you will be asked
to download and install original firmware to your
Device. Please do not disconnect your Device
before the installation is complete otherwise you risk
corrupting your Device.
3.3. You may subsequently create your cryptocurrency
wallet to manage your cryptocurrency coins. The
wallet can only be used to manage coins of
supported cryptocurrencies.
3.4. It is in our sole discretion to decide whether a
cryptocurrency will be supported. The current list of
supported cryptocurrencies may be found on our
Website. This list of supported cryptocurrencies may
change from time to time; in that case we shall
always update the list accordingly in advance.
Before we change the list of supported
cryptocurrencies, any unlisted cryptocurrencies are
considered as unsupported and you may not use
your Device to manage (send and/or receive) any
funds in such cryptocurrencies.
3.5. If you have successfully completed the steps
pursuant to the Articles 3.1. to 3.4. hereof, your
Device is initialized, and you may use it with Suite
service; however, we strongly recommend creating
a wallet backup and setting up a PIN as described
below to keep your cryptocurrency coins safe. If
you continue using the Device with Suite
without further protection and back up, we shall
assume no liability for any damage incurred as a
consequence thereof.
3.6. You may at any time after your Device initialization
create a wallet backup – a chain of randomly
selected words. Wallet backup enables you to
recover the information stored on your Device.
Without a wallet backup, you may not recover
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information stored in your Device and your
wallet and your cryptocurrency coins stored in
the wallet may be lost forever.
3.7. The wallet backup is created by your Device and we
never transmit it to your computer or mobile device.
Suite serves only to initiate the wallet backup
creation procedure. The wallet backup shall
therefore never be displayed on your computer or
mobile phone. You are solely responsible for
remembering the wallet backup. You may write
the wallet backup down, but you must always keep
it safe from any third parties.
3.8. Anyone possessing your wallet backup may recover
data stored on your Device including your wallet
and dispose of your cryptocurrency coins
associated with the wallet. You acknowledge that if
your cryptocurrency coins are stolen, there is no
possible recovery. You are therefore solely
responsible for keeping your wallet backup safe
from any third parties.
3.9. Furthermore you may at any time after your Device
initialization set up a PIN to protect your Device.
Please be aware that if anyone takes possession of
your Device, they may freely dispose of any
cryptocurrency coins associated with your wallet
unless you set up a PIN. We therefore strongly
recommend that you set up a PIN.
3.10. The chosen PIN shall never be transmitted to your
computer or mobile phone. You are therefore solely
responsible for remembering the chosen PIN and
for keeping it safe from third parties.
3.11. You may change some of the settings such as the
PIN, Device name etc. within the Suite interface
even after the initialization procedure. The wallet
backup, however, cannot be changed.
3.12. You may at any time after your Device initialization
set up a custom character, word or phrase
(“passphrase”) within your Suite interface to create
a new wallet. You can repeat this process multiple
times to generate multiple wallets. You may then
access any respective wallet within your Suite
interface by filling in the respective passphrase. You
acknowledge that the passphrase may be
transmitted to Suite upon login.
3.13. If you forget your passphrase for any newly created
wallet, that respective wallet may not be recovered,
so keep the passphrase safe. You are solely
responsible for remembering your passphrase
and for keeping your passphrase safe from any
third parties.
3.14. You acknowledge that any private keys associated
with your wallet are generated locally on your
Device (they are derived from your wallet backup
and passphrase, if applicable) and are never
transmitted to Suite or anywhere else outside the
Device. You are solely responsible for keeping
your device safe from any third parties. - SUITE
Suite serves mainly to access your cryptocurrency
wallets within your Device and to manage your
cryptocurrency coins associated with your wallets.
Suite therefore will not work properly without your
Device. You cannot manage your cryptocurrency
coins associated with your wallet without your
Device.
Transactions
4.1. Within the Suite you are able to view the total of the
(supported) cryptocurrency coins associated with
your wallet and you are able to manage them.
4.2. Therefore, you may among other things submit
transactions to send cryptocurrency coins to other
users of the respective cryptocurrency network.
4.3. You shall not under any circumstances attempt to
send or receive any other cryptocurrency coins that
are not supported by Suite within a meaning of the
Article 3.4. hereof.
4.4. You shall under no circumstances attempt to send
your cryptocurrency coins to a receive address
created within a different cryptocurrency network. If
you attempt to do so, you may lose your
cryptocurrency coins without any possibility of
recovery.
4.5. The transactions shall be processed pursuant to the
submitted instructions. You hereby acknowledge
that we do not carry out the transactions ourselves;
the transaction must be verified by the respective
cryptocurrency network and the speed of the
transaction depends solely on the processes within
the respective cryptocurrency network as described
below in these Terms.
4.6. You are solely responsible for ensuring that all the
submitted transaction information is correct. You
shall always verify all the transaction information
before you submit it.
4.7. We do not assume, under any circumstances, any
liability for any obligations of the third party
receiving the transaction. We are not in any way a
part of such a legal relationship and any subsequent
claims and disputes shall always be settled solely
between you and the respective third party.
4.8. When submitting a transaction, Suite shall calculate
for your information an approximate amount of fiat
currency equal to the amount of cryptocurrency you
endeavor to send. This calculation is only for your
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information and it is based on the exchange rates
provided by a third-party provider. Information about
the third-party provider may be found on our
Website. The exchange rate is updated
approximately every five (5) minutes, so it may not
be completely accurate at all times.
4.9. You may provide third parties with your address
generated by the wallet within the respective
cryptocurrency network to receive cryptocurrency
coins. You shall under no circumstances attempt to
receive cryptocurrency coins sent to your address
created within a different cryptocurrency network. If
you attempt to do so, you may lose your
cryptocurrency coins without any possibility of
recovery.
4.10. If you attempt to carry out a forbidden transaction
pursuant to the Article 4.3. and/or Article 4.9.
hereof, you hereby agree to waive any and all rights
to the affected cryptocurrency coins and agree you
shall have no access, entitlement or claim to such
cryptocurrency coins.
4.11. If you have any reason to suspect or you know that
you have received cryptocurrency coins from a third
party to any of your addresses in error, you are
obliged to notify our support center and you must
handle such cryptocurrency coins only in
accordance with our instructions. You are not
entitled and you do not have any claim to such
cryptocurrency coins.
Transaction processing
4.12. You acknowledge that submitted transactions must
always be confirmed by the respective
cryptocurrency network and recorded in its public
transaction ledger. We are therefore not responsible
for processing the transaction and cannot control it
in any way. In particular, we cannot cancel, reverse,
recover or otherwise control a transaction once it
has been submitted to the network. We may only
facilitate a submission of your transaction to the
respective cryptocurrency network and check
whether the transaction has been confirmed by the
network.
4.13. Once submitted the transaction shall be listed as
pending before it is sufficiently confirmed in the
cryptocurrency network. Until it is confirmed, the
transaction may or may not be completed; therefore
the sent cryptocurrency coins shall not be available
to the sender to use in other transactions unless the
transaction is rejected by the network and it shall
also not be available to the receiver unless the
transaction is confirmed by the network.
4.14. You acknowledge that the cryptocurrency networks
are decentralized and are operated by an
undisclosed number of independent third parties
always working on finding a consensus on the
transaction confirmation or rejection.
4.15. You acknowledge therefore that if the transaction is
delayed or not completed at all, there might not be a
real recourse possibility for you to claim your lost
cryptocurrency coins or incurred damage recovery
as any possible errors and mistakes might not be
easily accountable to any individual party.
Transaction fees
4.16. When you submit cryptocurrency transaction
information you may choose the size of the
Blockchain Fee (in respective cryptocurrency units)
to be sent with the transaction. You acknowledge
that the size of the Blockchain Fee might determine
the time of the transaction confirmation. If you send
a transaction with low or no Blockchain Fee, the
transaction might never be confirmed.
4.17. For your convenience we pre-calculate four possible
Blockchain Fee sizes (low, economy, normal and
high). The pre-calculated Blockchain Fee sizes are
not binding to you and you may set any other
custom Blockchain Fee. The pre-calculated
Blockchain Fee sizes are based on our
experience; however, we do not and may not
under any circumstances guarantee that any of
the pre-selected Blockchain Fees will be
sufficient to ensure transaction confirmation.
4.18. For some of the supported cryptocurrency coins, we
may provide you with a method that allows you to
replace one version of an unconfirmed transaction
with a different version of the transaction that pays a
higher Blockchain Fee in order to increase the
probability of transaction confirmation
(“Replace-by-fee” or “RBF”). The RBF function
must be turned on when submitting the original
transaction, otherwise you may not be able to use it. - THIRD-PARTY SERVICES
5.1. In the Suite interface you may use different
Third-party services which we may advertise to you
and provide you access to, based on your stated
location and such Third-party services availability.
5.2. You acknowledge that all Third-party services are
facilitated by their respective Provider and we solely
advertise and provide you access to the Third-party
services. We never provide Third-party services
directly to you and we are not in any way party to
any legal relationship between you and the
respective Provider. We also do not serve as an
agent or intermediary of the respective Provider.
Therefore, we are not responsible for the provision
of Third-party services in any way.
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5.3. Any transmission of data (including personal data)
relating to the provision of Third-party services is
conducted by the Provider and we assume no
liability neither for any failure thereof, nor for any
errors in transmitted data.
5.4. You acknowledge that in order to receive the
Third-party services you may be asked to leave the
Suite and you might also need to open an account
and to go through an identification procedure to
confirm your identity. We assume no liability for the
contents of the website or for the (lack of)
identification procedures.
5.5. The provision of Third-party services is governed by
the terms and conditions of the respective Provider.
We will always provide you with the contact
information of the Provider where you can request
additional information on the Provider’s terms and
conditions.
5.6. For Third-party services, you will be charged a fee
by the respective Provider. The amount of the fee
will always be shown to you prior to you confirming
any transactions. For more information, see the
respective Provider’s terms and information. You will
also be charged the Blockchain Fee for any
blockchain transactions related to the Third-party
services. Trezor Company will not charge you any
fees for the use of the Third-party services.
5.7. You acknowledge that you are using the Third-party
services at your own risk. We assume no liability for
the availability of the Third-party services nor for
any errors or discrepancies within the Third-party
services. Any claims that might arise in connection
with the Third-party services must be settled
between you and the respective Provider.
5.8. For Third-party services of buy, sell or exchange,
you acknowledge that the rates quoted in the Suite
are set directly by the respective Providers. You
acknowledge that we do not assume any liability for
a failure of the Provider to uphold the quoted rate,
for any changes to the quoted rate and for any
failure to facilitate the purchase, sale and exchange
using the quoted rate. Before submitting any
transaction, we advise you to ensure that the
amount of cryptocurrency to be purchased, sold or
exchanged is correct and that you agree to the
quoted rate.
5.9. For Third-party service of Staking, you acknowledge
that when your cryptocurrency is locked up for
Staking, your coins may not be available for you to
perform a regular Transaction as described in
Article 4 of these Terms. - OTHER SERVICES
6.1. There may be other services accessible via Suite
interface. You acknowledge that the access to and
use of such services is governed by a set of special
terms and conditions available upon accessing any
respective service. The special terms and
conditions are also available on our Website in the
“Terms of Use” section.
6.2. Your access and use of any services not expressly
listed in these Terms shall be governed by these
Terms and Website Terms of Use unless stated
otherwise in the special terms and conditions. - AVAILABILITY
7.1. You acknowledge that certain features of Suite and
especially the access to Third-party services may
not be available at all times or in all jurisdictions.
Currently available features will always be specified
within Suite.
7.2. We seek to provide continuous uninterrupted Suite
operation, so you can access and use it at any time.
However, you acknowledge that due to
maintenance, repairs or exceptional outages we
cannot guarantee uninterrupted (100 %) Suite
availability.
7.3. In the event that Suite is unavailable due a planned
temporary maintenance shutdown, we shall make
an effort to inform you thereof in advance. However,
under no circumstances, irrespective whether you
have been notified in advance or not, are we liable
for any damage incurred by you as a consequence
of Suite unavailability.
7.4. Without prejudice to the above we are not obliged to
maintain Suite availability and operation, if
temporarily or permanently prevented by vis maior –
an event or circumstance that is extraordinary,
unforeseeable and unpreventable by usual means
and with proper care, and that occurred
independently of our will; such vis maior event is,
among other things, a serious hacking attack. - WARRANTIES AND LIABILITY
Warranties and Limitation of Liability
8.1. Suite is offered on “as is” and “where-available”
basis and therefore we expressly disclaim any
warranties, express or implied, relating to the Suite
including but not limited to merchantability and
suitability for any particular purpose.
8.2. We shall not under any circumstances be held liable
to you for any direct, indirect, special, incidental,
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consequential, punitive or any other damages and
costs including but not limited to loss of profit,
revenue, savings, anticipated savings, business
opportunity, data or goodwill regardless of whether
such losses are foreseeable or not, arising out of or
in connection with your access and use or inability
to access and use of Suite.
8.3. Without prejudice to the liability limitation set out
above, our collective liability to you, arising out of or
in connection with your access and use or inability
to access and use of Suite, shall not exceed in
aggregate the fees you have paid us for using our
Suite services.
8.4. Pursuant to certain laws it may not be possible to
disclaim our liability and warranties completely. In
such cases we hereby disclaim our liability and
warranties to the fullest extent permissible by such
law. You acknowledge that if you are a consumer
some of the liability and warranty limitations may not
apply to you depending on your country of
residence.
Indemnity
8.5. You agree to indemnify and hold harmless Trezor
Company, its officers and directors, employees and
agents, members and its affiliates against any loss,
liability, claim, damage and expense including but
not limited to any and all expenses reasonably
incurred in defending against any litigation
commenced or threatened or any claim arising out
of or in connection with these Terms.
Financial Risk
8.6. Under no circumstances shall any information within
Suite and/or Website or provided to you by us
constitute financial, investment or professional
advice, unless explicitly stated so.
8.7. You are solely responsible for your decisions
regarding storing, buying, selling, exchanging,
sending and receiving cryptocurrency coins and you
shall always consider your financial circumstances
and associated risks before obtaining coins of any
cryptocurrency.
8.8. You represent that you understand all the risks
involved in purchasing, selling and exchanging
cryptocurrency coins. You represent in particular
that you understand that the value of cryptocurrency
coins may be extremely volatile and that its
exchange rate in respect to other cryptocurrencies
or to fiat currencies may fluctuate significantly,
which could lead to significant and sudden
decreases in the value of your cryptocurrency
assets.
8.9. You consider that not all the associated risks of
using cryptocurrencies are identified in these Terms.
8.10. You hereby acknowledge that you are solely
responsible for obtaining the necessary information
about tax or similar obligations arising in relation to
any submitted transactions and for withholding,
collecting, reporting and remitting the correct
amounts of tax to the appropriate tax authorities.
We are not responsible either for obtaining the
above-mentioned information or for the
fulfillment of such tax (or similar) obligations.
Lawful Conduct
8.11. You must not use Suite to violate any applicable
laws or regulations and you must specifically not
undertake, facilitate or support criminal activities
including money laundering, illegal gambling,
malicious hacking or any other criminal activities.
8.12. You must not abuse Suite by imposing
unreasonable or large loads of tasks, attempting to
gain unauthorized access to parts of Suite that are
not publicly available, or uploading any materials
containing viruses or any other harmful programs.
8.13. You must not endeavor to abuse any respective
cryptocurrency network including but not limited to
sending the cryptocurrency coins to multiple
addresses at once (double spending).
Personal Data
8.14. The collection of your personal data in connection to
Suite access and use shall be as limited as
possible. Any collection, storage and handling of
your personal data shall be governed by a separate
set of terms on handling the personal data of Users
(Privacy Policy), which shall be published on the
Website.
Early Access Program
8.15. We may make available to you our Early Access
Program services, under which you may use new
features before they are available in the regular
Suite. Please note that as the Early Access
Program represents a testing environment,
some features of the Early Access Program may
contain errors or bugs, may not be available
from time to time and may not work as intended.
8.16. By enabling the Early Access Program, you agree
that we might be collecting anonymized usage data,
especially error logs, for development purposes.
You also agree that we may change or terminate the
Early Access Program services at any time without
any prior notification.
8.17. If you decide to use the Early Access Program,
you do so on your own risk and you understand
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that we shall not under any circumstances be
held liable to you for any direct, indirect,
special, consequential, punitive or any other
damages and costs including but not limited to
loss of profit, loss of revenue, loss of business
opportunity arising out of or in connection with
your access and use or inability to access and
use of Early Access Program services.
8.18. You understand that the Early Access Program is
not a finalized product and there might be errors
and bugs. - COMMUNICATION
9.1. You agree that any communication relating to your
access to and use of Suite will be addressed to you
electronically via notifications available upon
accessing Suite or via email (if provided by you in
the Suite interface). You agree to visit Suite and
update your email address regularly to receive any
communication we have addressed to you.
9.2. If you provide us with an email address that is
incorrect or inaccessible to you we shall assume no
liability for your failure to receive any
communications addressed to you via such email
address.
9.3. You can contact us electronically via the tools
available on our Website or via the email address
info@trezor.io. Any electronic communication is
considered as delivered when we confirm its
delivery to you. - LAW AND JURISDICTION
10.1. You agree that the laws of the Czech Republic,
without regard to principles of conflict of laws, will
govern these Suite Terms of Use and any dispute of
any sort that might arise between you and Trezor
Company in connection therewith. This choice of
law clause does not deprive the consumer of their
rights under mandatory provisions of the law of their
country of habitual residence in the event that such
law would otherwise be applicable pursuant to the
Article 6 (1) Regulation (EC) No 593/2008 of the
European Parliament and of the Council of 17 June
2008 on the law applicable to contractual
obligations (Rome I).
10.2. Any dispute relating in any way to these Terms shall
be decided with final effect before the courts of the
Czech Republic, in particular before the District
Court for Prague 8 and (in the event that the
regional court decides as a first instance court)
before the Municipal Court in Prague. Should you
have violated or threatened to violate Trezor
Company intellectual property rights in any manner,
Trezor Company may seek injunctive or other
appropriate relief in any court of our choice. You
consent to exclusive jurisdiction and venue in such
courts.
10.3. You agree to notify us of any disputes arising out of
or in connection with these Terms without undue
delay. You furthermore undertake to attempt
out-of-court resolution of any disputes before you
bring your claims to the above-mentioned courts.
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